Skip to content
WAYNE PARTELLO

Observation

My biggest takeaway from the World Cup so far

My biggest takeaway from the World Cup so far:

Participation beats observation.

The teams, venues, and moments generating the most engagement aren’t asking fans to watch.

They’re inviting them to participate.

Sing. Dance. Celebrate. Create.

The result?

More energy in the venue.

More content on social media.

More people feeling connected to the experience.

More FOMO driving interest and eventually conversion.

This isn’t just a World Cup lesson.

It’s the same reason the Savannah Bananas have become a phenomenon.

Fans don’t want to observe the experience.

They want to be part of it.

As an industry, we need to keep challenging ourselves to make fans part of the story, not just spectators of it.

And that responsibility doesn’t stop with the front office.

It extends to athletes, coaches, teams, and leagues.

Our industry is funded by fandom.

The brands, teams and leagues that will win will be the ones that continue evolving alongside the expectations of their fans.

There are lessons to learn everywhere, but an event the size of the World Cup is rich with opportunities to learn.

You just need to be watching for the lessons.

Experienced By Wayne: The Newsletter

What Wayne's noticing, and what he thinks it means.

Ideas, observations and lessons from the intersection of business, marketing, sports and experience. Delivered to your inbox.

By subscribing, you agree to receive Experienced By Wayne by email. Unsubscribe anytime. Privacy · About the newsletter →